Privacy Policy

Effective Date: 24/09/2025 • Last Updated: 29/05/2026

At Barn & Werf, privacy is important to us. This Privacy Policy explains how we handle information when you interact with us through WhatsApp and related services.

1. Information We Collect

When you use our WhatsApp channel, we may collect the following information:

• Messages you send us (text, images, videos, documents)
• Your WhatsApp phone number and display name
• Metadata automatically provided by WhatsApp (timestamps, message IDs, etc.)

2. How We Use Your Information

We use the information we collect only for:

• Delivering chat functionality between you and our service
• Processing and storing images or other media you upload
• Providing support and responding to your requests
• Improving and maintaining our service

We do not use your information for marketing purposes without your consent.

3. How We Share Your Information

We do not sell or rent your personal information. We may share only with:

• Service providers we use to operate our platform (e.g. cloud hosting, storage providers)
• Legal authorities if required by law or to protect our rights and safety.

4. Data Security

We take appropriate measures to protect your information, including:

• Encryption in transit (HTTPS/TLS)
• Restricted access to stored data
• Regular monitoring of our systems

5. Data Retention

We retain your data only as long as necessary to provide our services. Media uploads may be stored temporarily or until they are no longer needed. You may request deletion of your data at any time.

6. Your Rights

You have the right to:

• Request a copy of the information we hold about you
• Request correction or deletion of your data
• Withdraw your consent (where applicable)

To exercise these rights, contact us at: admin@allthroughchat.com

7. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact:

📧 vicki@barnandwerf.co.za